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  1. User Modeling in Dialog Systems: Potentials and Hazards. [REVIEW]Alfred Kobsa - 1990 - AI and Society 4 (3):214-231.
    In order to be capable of exhibiting a wide range of cooperative behavior, a computer-based dialog system must have available assumptions about the current user's goals, plans, background knowledge and (false) beliefs, i.e., maintain a so-called “user model”. Apart from cooperativity aspects, such a model is also necessary for intelligent coherent dialog behavior in general. This article surveys recent research on the problem of how such a model can be constructed, represented and used by a system during its interaction with (...)
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