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  1. Understanding users’ responses to disclosed vs. undisclosed customer service chatbots: a mixed methods study.Margot J. van der Goot, Nathalie Koubayová & Eva A. van Reijmersdal - forthcoming - AI and Society:1-14.
    Due to huge advancements in natural language processing (NLP) and machine learning, chatbots are gaining significance in the field of customer service. For users, it may be hard to distinguish whether they are communicating with a human or a chatbot. This brings ethical issues, as users have the right to know who or what they are interacting with (European Commission in Regulatory framework proposal on artificial intelligence. https://digital-strategy.ec.europa.eu/en/policies/regulatory-framework-ai, 2022). One of the solutions is to include a disclosure at the start (...)
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  • Toward the search for the perfect blade runner: a large-scale, international assessment of a test that screens for “humanness sensitivity”.Robert Epstein, Maria Bordyug, Ya-Han Chen, Yijing Chen, Anna Ginther, Gina Kirkish & Holly Stead - forthcoming - AI and Society:1-21.
    We introduce a construct called “humanness sensitivity,” which we define as the ability to recognize uniquely human characteristics. To evaluate the construct, we used a “concurrent study design” to conduct an internet-based study with a convenience sample of 42,063 people from 88 countries.We sought to determine to what extent people could identify subtle characteristics of human behavior, thinking, emotions, and social relationships which currently distinguish humans from non-human entities such as bots. Many people were surprisingly poor at this task, even (...)
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  • Limiting the discourse of computer and robot anthropomorphism in a research group.Matthew J. Cousineau - 2019 - AI and Society 34 (4):877-888.
    Social science research on the anthropomorphisms of computers and robots has been devoted to studying intellectual anthropomorphism, emotional anthropomorphism, bodily anthropomorphism, and the limits of computer and robot anthropomorphism. Although these represent important patterns for studying the anthropomorphisms of computers and robots, there are other important patterns. The limitation of anthropomorphism is one of these patterns. The limitation of anthropomorphism is a discursive practice which places limits on anthropomorphism. Discursive practices are interactional and practical activities for making sense of who (...)
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