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  1. Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China.Dexia Zang, Chang Liu & Yan Jiao - 2021 - Frontiers in Psychology 12.
    Abusive supervision is quite common in the service industry. Employees’ proactive customer service performance is essential for the long-term development of service enterprises. This study enriches the antecedents of proactive customer service performance from a new theoretical perspective by incorporating the analysis of abusive supervision into the theoretical framework and fills the research gap between customer orientation and proactive customer service performance. Based on Affective Events Theory and Social Cognitive Theory, this study established the structure equation model between abusive supervision (...)
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  • What Research Has Been Conducted on Procrastination? Evidence From a Systematical Bibliometric Analysis.Bo Yan & Xiaomin Zhang - 2022 - Frontiers in Psychology 13.
    Procrastination is generally perceived as a common behavioral tendency, and there are a growing number of literatures to discuss this complex phenomenon. To elucidate the overall perspective and keep abreast of emerging trends in procrastination research, this article presents a bibliometric analysis that investigates the panorama of overviews and intellectual structures of related research on procrastination. Using the Web of Science Database, we collected 1,635 articles published between 1990 and 2020 with a topic search on “procrastination” and created diverse research (...)
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  • Impact of Organizational Dehumanization on Employee Knowledge Hiding.Um E. Rubbab, Sana Aroos Khattak, Hina Shahab & Naveed Akhter - 2022 - Frontiers in Psychology 13.
    Knowledge hiding has become an alarming issue for the organizations. Knowledge hiding is an employee’s intentional attempt to conceal knowledge requested by others at the workplace. Employee knowledge hiding significantly influences an organization’s effective functioning. This research is an attempt to extend previous work on antecedents of knowledge hiding. Drawing on conservation of resources theory, it is proposed that receiving poor treatment by organizations in the form of organizational dehumanization creates psychological distress among employees toward the organization. Distress among workers (...)
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