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Building and restoring organisational trust

London: Institute of Business Ethics. Edited by Nicole Gillespie (2011)

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  1. Organizational Reintegration and Trust Repair after an Integrity Violation: A Case Study.Nicole Gillespie, Graham Dietz & Steve Lockey - 2014 - Business Ethics Quarterly 24 (3):371-410.
    This paper presents a holistic, contextualised case study of reintegration and trust repair at a UK utilities firm in the wake of its fraud and data manipulation scandal. Drawing upon conceptual frameworks of reintegration and organizational trust repair, we analyze the decisions and actions taken by the company in its efforts to restore trust with its stakeholders. The analysis reveals seven themes on the merits of proposed approaches for reintegration after an integrity violation , and novel insights on the role (...)
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  • How Do Investors Respond to Restatements? Repairing Trust Through Managerial Reputation and the Announcement of Corrective Actions.Anna M. Cianci, Shana M. Clor-Proell & Steven E. Kaplan - 2019 - Journal of Business Ethics 158 (2):297-312.
    Following SOX, financial restatements increased dramatically. Prior research suggests that how investors respond to restatements, particularly those involving fraud, may mitigate or exacerbate damage suffered. We extend both accounting and management research by examining the joint effects of pre-restatement managerial reputation and the announcement of managerial corrective actions in response to a restatement on nonprofessional investors’ judgments. We find that pre-restatement managerial reputation and the announcement of managerial corrective actions jointly influence investors’ managerial fraud prevention assessments, which mediate their trust (...)
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