This paper outlines the process of verbal communication of emotion as this occurs through the phases of the referential process, including arousal of an emotion schema; detailed and specific descriptions of images and episodes that are exemplars of emotion schemas; and reflection and reorganization, which may include emotion labels and other types of categorical terms. The concepts of emotion schemas and the referential process are defined in the theoretical framework of multiple code theory which includes subsymbolic sensory, visceral and motoric (...) processes, symbolic images and words. Emotion schemas are defined as clusters of representations of events incorporating similar bodily, sensory and motoric processes activated in relation to different people in different contexts. Through the referential process subsymbolic components of a schema that have been activated in a speaker or writer and that may be connected only partially to words may be evoked in a listener or reader. The concept of the emotion schemas is examined in relation to current work in emotion theory and neuroscience. The unique effects of detailed descriptions of episodes in conveying complex aspects of emotional experience are discussed, as recognized by writers, and as demonstrated in empirical research. Computerized measures of the phases of the referential process are presented, focusing particularly on the central measure, the Weighted Referential Activity Dictionary which identifies points of narrative and imagery. The operation of the function words that dominate the WRAD are examined in relation to the structure of narrative expression underlying the verbal representation of emotion schemas. (shrink)

This paper presents some reflections about an approach in work psychology: the Activity Clinic. After a brief introduction to the conceptual background of the “Activity Clinic”, it covers three deeply interconnected themes. The first concerns the meaning attributed to the development of the affects present in the work situation under analysis; the second discusses the reasons for the conflicts that are ultimately due to these affects; the third considers how a method of co-analysis of the activity can lead towards transformation (...) of those conflicts. Our reflections refer to the process engendered by this methodological approach as one of “transferential activity”. The paper explains this process by empirically describing the “transport” of affects involved in the conflicts. The personal interpretation of the cause of problems gives way to the understanding that they are due to organizational dysfunction rather than to individual personalities. Measures can then be taken to break the deadlocks experienced both at the personal and collective level. (shrink)